Who we are
Auto Shop Follow-Up is a done-for-you phone follow-up service for independent auto repair shops, based in Phoenix, Arizona. Our legal name is Retention Engine, LLC. We make the customer callbacks that most shops know they should be making, but rarely have the time to make.
Real people, not AI
Our team of US-based ambassadors call your customers on your behalf. They have real conversations, take real notes, and report back to you every week. We believe a phone call from a person still builds a kind of trust that texts, emails and automated voices cannot.
What we do for shops
- Weekly Callbacks after each visit, to catch issues early and book return appointments.
- Declined Service Follow-Ups that recover the repairs customers put off.
- Lost Customer Recovery that brings back customers you have not seen in months.
See the details on our How It Works page.
By the numbers
In the news and on the air
- Collision Repair magazine coverage
- Remarkable Results Radio: "A Phone Call Is Worth a Thousand Emails"
Get in touch
Email us at hello@autoshopfollowup.com or book a call below.
See it working for your shop
Book a 15-minute call. We'll show you how it works, what your customers will hear, and what results to expect. No commitment required.
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